Exchanges and Refunds
Here at Breacher Rustics, we strive to bring you the best customer service. If you have an issue with a product, wrong size, defect, or other error, please email us at firstname.lastname@example.org and we will try and help you out any way that we can as quickly as possible.
If it is decided that the item is going to be returned for either a refund or exchange please send the product to:
Returns: Breacher Rustics
495 Cuttle Rd.
Marysville, MI 48040
You will be responsible for paying for your own shipping costs for returning your item. Unfortunately, shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There will be no returns/refunds for orders with custom logos or inscriptions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that there will be a 20% restocking fee on all returned orders.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.